General terms and conditions of business
1. Scope of application
For the business relationship between JACKS beauty GmbH, represented by managing directors Lisa Buchholz & Miriam Jacks, Rotherstraße 16, 10245 Berlin (hereinafter “Seller”) and the customer (hereinafter “Customer”) concluded via the online shop www.jacks-beautyline.com are governed exclusively by the following General Terms and Conditions in the version valid at the time of the order. Customers are either consumers or entrepreneurs, but act only as end customers.
A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
2. Ordering process and conclusion of the contract
The customer can select products from the seller’s range without obligation and collect them in a so-called cart by clicking the “add to cart” button.
The customer can then proceed to complete the order process within the cart by clicking the “Proceed to Checkout” button.
By clicking the “Place Order with Obligation to Pay” button, the customer submits a binding offer to purchase the goods in the cart. Before submitting the order, the customer can
change and view at any time. Required information is marked with an asterisk (*).
The seller then sends the customer an automatic acknowledgment of receipt by email, in which the customer’s order is listed again and which the customer can print using the “Print” function (order confirmation).
The automatic acknowledgment of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the offer. The purchase contract is only concluded when the seller ships or hands over the ordered product to the customer within 3 days, or confirms shipment to the customer by means of a second email, express order confirmation, or by sending the invoice.
If the seller offers payment in advance, the contract is concluded when the bank details and payment request are provided. If payment has not been received by the seller by a date 10 calendar days after the order confirmation was sent, despite being due and a renewed request, the seller may withdraw from the contract, with the consequence that the order becomes void and the seller is no longer obligated to deliver. The order is then settled for both the buyer and the seller without further consequences. Accordingly, an item paid for in advance will be reserved for no longer than 10 calendar days.
3. Contract language, storage of the contract text
The languages available for concluding the contract are German and English.
We store the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in your customer login.
4. Prices, shipping costs, delivery information
The prices in euros (€) stated on the product pages include the current statutory VAT.
We deliver within Germany, EU member states, and Switzerland.
Unless otherwise advertised, discount codes are deducted proportionally from all products in the cart. In the event of a refund, the amount paid according to the invoice will be refunded.
Domestic shipping
In addition to the prices stated, we charge 4.50 euros per order for delivery within Germany via DHL or 3.90 euros per order for delivery via DPD. The flat-rate shipping fee includes statutory VAT. For orders worth €70.00 or more, your order will be shipped free of charge.
Shipping costs are clearly stated again in the cart system and on the order page. All packages are insured against loss or damage during transport. All domestic packages are shipped climate-neutrally (Go Green).
The average delivery time within Germany is 2-3 working days.
Shipping to EU countries
For deliveries to Belgium, the Netherlands, Luxembourg, Austria, Denmark (excluding the Faroe Islands and Greenland), Sweden, France, Spain, Monaco, Italy, the Czech Republic, Slovakia, Malta and Portugal we charge a flat rate of 8.90 euros.
Shipping costs include statutory VAT.
The average delivery time is approximately 2 - 8 working days, depending on the destination country.
Shipping to Switzerland
For deliveries to Switzerland, shipping is handled via Exporto. Delivery time within Switzerland is approximately 10 working days, unless otherwise stated. Shipping costs are as indicated in the shop.
For shipping to Switzerland, we assume responsibility for the proper customs declaration and any customs costs via our shipping service provider Exporto, unless otherwise agreed.
Product prices for customers in Switzerland
The prices stated in our webshop apply to orders within the EU and differ for customers from Switzerland. Due to additional customs duties, import taxes, and higher shipping costs, prices for deliveries to Switzerland are higher. These additional costs are displayed transparently during the order process.
Please note that these price differences are due to legal regulations and logistical requirements for international deliveries, and that we cover the import and customs clearance costs.
5. Payment
The following payment methods are generally available in our shop:
Credit card
When submitting your order, you enter your credit card details. After you have been authenticated as the rightful cardholder, the payment transaction is carried out automatically and your card is charged.
PayPal
During the order process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your login details, and confirm the payment instruction to us. After submitting the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is then carried out automatically by PayPal immediately afterward. You will receive further information during the order process.
Purchase on invoice via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer invoice payment as a payment option.
Please note that Klarna invoice payments are only available to consumers and that payment must be made to Klarna. When purchasing on invoice with Klarna, you always receive the goods first and have a payment period of 14 days. You can find the complete terms and conditions for invoice purchases here.
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a photo of the shipping label,
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a photo of the outside of the package,
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a photo of the damaged contents.
7. Warranty and guarantees
The warranty is governed by the statutory provisions.
The seller's delivered goods are covered by a guarantee only if one has been expressly provided. Customers will be informed of the guarantee conditions before initiating the ordering process.
8. Returns and exchanges
Only unopened and unused products will be accepted for return within two weeks. Products that have been opened and/or used are excluded from exchange and return.
In the event of dissatisfaction, the goods may likewise only be returned while they are still unopened and unused.
If an incompatibility occurs, the products cannot be returned. Please feel free to contact our customer service. support@jacks-beautyline.com.
9. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can here take part. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
10. Place of jurisdiction and applicable law
For all disputes with consumers (Section 13 of the German Civil Code (BGB)) arising from or in connection with this agreement (including disputes concerning its validity) and all individual call-off orders, Berlin shall be agreed as the place of jurisdiction if the consumer's general place of jurisdiction is not in Germany or another EU member state.
If the customer is a merchant, a legal entity under public law, or a special fund under public law, Berlin shall be agreed as the place of jurisdiction. This shall also apply if the buyer is an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB).
Severability clause
Should any provision of this agreement be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions of this agreement. The same shall apply if and insofar as this agreement contains a gap. In place of the invalid or unenforceable provision, or to fill the gap, an appropriate provision shall apply which, insofar as legally possible, comes closest or corresponds to what the contracting parties intended economically or would have intended according to the meaning and purpose of this agreement had they considered this matter. This shall also apply if the invalidity of a provision is based, for example, on a scope of performance or period (deadline or date) provided for in this agreement; in such cases, a legally permissible scope of performance or period (deadline or date) that comes as close as possible economically to what was intended shall replace the agreed provision.
11. JACKS Club loyalty program
As part of the JACKS beauty line loyalty program (“JACKS Club”), the customer benefits from numerous advantages granted by JACKS beauty GmbH (“JACKS”) to loyal private customers.
11.1. Participation
Participation in the JACKS Club is open to natural persons who have reached the age of 18. Natural persons who make purchases in the webshop in the course of their commercial or freelance activities may not participate in the loyalty program.
Participation in the loyalty program is voluntary, free of charge and only possible via the webshop.
Customers can benefit from the advantages of the loyalty program by earning points through purchases of products
- in the webshop or
- at the JACKS Store Berlin
earn points. No points can be earned from purchases made elsewhere or from JACKS partners.
11.2. Registration
To participate, the customer must register at https://jacks-beautyline.com/pages/jacks-club. They may be asked to enter their name, email address and password. They will then receive a welcome email at the email address provided, through which the customer must actively confirm their membership.
Once membership has been activated, the customer can view the products and benefits provided by the program at https://jacks-beautyline.com/pages/jacks-club and claim them in accordance with the conditions of the loyalty program.
11.3. Loyalty points, conditions, validity
After completing registration, the customer can earn loyalty points through the product purchases specified in Section 11.1.
On the member page (available at https://jacks-beautyline.com/pages/jacks-club), the customer can view the current number of points that can be earned and redeemed and the applicable conditions. Customers are advised to visit the member page regularly before making a purchase to view the current values and conditions for earning and redeeming points. In addition, the customer will be shown directly at the time of purchase the number of points to be earned from that purchase.
JACKS reserves the right to adjust or change the terms for earning and redeeming points with reasonable notice.
The loyalty points earned through a purchase are credited to the customer only after a period of 14 days following the order. If goods are returned by the customer, the portion of loyalty points attributable to those goods will be deducted from the customer's points.
Accumulated loyalty points are valid for 12 months from the respective product purchase. The validity of the loyalty points held by a customer is automatically extended by 12 months with each purchase made by the customer in the JACKS webshop or JACKS Store Berlin. Once loyalty points have expired, they are irrevocably forfeited.
The customer can also view their current loyalty point balance on the membership page (available at https://jacks-beautyline.com/pages/jacks-club) view.
11.4. Benefits
The customer can redeem the loyalty points credited to them within the JACKS Club loyalty program for numerous benefits, such as exclusive presale events, instant discounts, or other benefits. In addition, membership in JACKS Club may provide benefits for which no loyalty points need to be redeemed.
The available benefits can be used under the conditions specified on the membership page https://jacks-beautyline.com/pages/jacks-club can be viewed. JACKS reserves the right to adjust or change the benefits granted through the loyalty program with reasonable notice.
11.5. Termination and unsubscription
The customer may unsubscribe from the loyalty program at any time without notice and with immediate effect by clicking under https://jacks-beautyline.com/account clicks “unsubscribe from JACKS Club”. The customer may also contact support@jacks-beautyline.com contact us. The unsubscription will then be processed manually and may take up to 5 business days.
Unsubscribing from the loyalty program results in the loss of existing loyalty points, all benefits linked to the loyalty program, and the ability to earn loyalty points. However, it has no further effect on the other contractual relationship between the customer and JACKS.
JACKS may terminate or reduce the loyalty program after informing customers in advance and observing a reasonable notice period. In this case, customers will be given a reasonable period in which to redeem their existing loyalty points.
If a customer misuses the loyalty program, JACKS is entitled to terminate that customer's participation in the loyalty program without notice and to withdraw the benefits associated with the program.
11.6.
Each natural person may operate only one JACKS Club account. If multiple accounts are attributed to the same person (e.g., based on matching postal address, payment method, telephone number, date of birth, or email address), JACKS is entitled to merge the affected accounts and reduce benefits granted multiple times (including loyalty points and vouchers) to the amount owed under these Terms and Conditions. Section 11.5 (Misuse of the loyalty program) remains unaffected.
If you have consented to the further storage of your personal data, we will add your data to our applicant pool. The data will be deleted there no later than two (2) years after the last contact. You have the right to withdraw your consent at any time with effect for the future.
If you are offered a position as part of the application process, the data will be transferred to a personnel file.
As a rule, we do not pass on your application data to external service providers. However, there may be a legal obligation to pass on the data pursuant to Art. 6 para. 1 sentence 1 lit. c) GDPR.
In exceptional cases (e.g. to reimburse the costs of the application process), we will only pass on your data on the basis of your consent (e.g. to our bank).
After receiving your application, the responsible HR representative will review your application data. Suitable applications will then be forwarded internally to the department managers responsible for the respective vacancy. The next steps will then be coordinated. Within JACKS beauty GmbH, only those persons who need access to your data for the proper handling of our application process may access it.
13. DDigital product consultation
As part of joint processing pursuant to Art. 26 GDPR, we have integrated the Woow Club widget on our website for automated product consultation. To use the consultation, the customer must register with Woow Club GmbH, Pettenkoferstraße 4E, 10247 Berlin, during the process. The customer thereby enters into a user agreement with Woow Club GmbH. To the extent that the customer uses the automated product consultation, your data will be:
▪ First name
▪ Last name
▪ Email address
▪ Color Type Day (we create this day with the help of the selfie and the information about hair color, eye color, and skin tone)
pursuant to Art. 6 (1) lit. b GDPR, transmitted to us by Woow Club GmbH.
Our use of the data is based on our legitimate interest in presenting our products according to personal preferences pursuant to Art. 6 (1) lit. f GDPR.
Personal data is stored for as long as necessary to fulfill the purpose of processing. The data is deleted as soon as it is no longer required to achieve this purpose.
You can find further information here:
https://woowclub.com/de/dse-gemeinsame-verantwortlichkeit/
14. Digital Voucher
The general limitation period applies to digital gift vouchers. They expire three years after the date of purchase.
15. Promotions and Free Products
JACKS beauty line reserves the right to make short-notice changes to promotion details. The promotion conditions for discounts and free products apply only while stocks last. Digital products are excluded from free product promotions.
16. Set Creator
The Set Creator is an online tool that gives customers tiered discounts on selected products. The discount amount depends on the number of products selected. The reduced prices are already visible in the shop - no discount code is required.
The Set Creator is available exclusively online; the discounts do not apply to purchases in the store.
Changes & Special Cases: JACKS beauty line reserves the right to make short-notice changes to the promotion details. The promotion conditions apply only while stocks last.
17. Online Auctions (Binding Bids)
17.1. Scope of Application
For selected products, the seller may offer online auctions in addition to the regular ordering process. The following conditions apply additionally to these auctions. Otherwise, the General Terms and Conditions remain unchanged.
17.2. Auction Offer and Duration
The essential features of the auction item, any starting price/minimum price, and the duration are set out on the respective auction page in the online shop. Unless otherwise stated on the auction page, the duration is 4 weeks from the start of the auction. The time displayed in the seller's system (server time) is authoritative.
17.3. Participation / Customer Account
Bids may be submitted only by customers who use a customer account in the online shop and have reached the age of 18. The seller is entitled to exclude customers from the auction if there is a justified suspicion of misuse, manipulation, or false information.
17.4. Submission of bids / binding effect
By activating the designated bidding function, the customer submits a binding offer to conclude a purchase contract for the auction item at the bid submitted by the customer.
A submitted bid is binding until the end of the auction and may not be unilaterally revoked or withdrawn, unless there is a statutory right to contest or withdraw under the statutory requirements.
Until the auction ends, the customer may submit a new bid at any time. The highest validly submitted bid is decisive in each case.
17.5. Auction end / highest bid
When the duration specified on the auction page expires, the auction ends automatically. The highest bidder is the customer who holds the highest validly submitted bid at the time the auction ends.
17.6. Conclusion of contracts in auctions
The purchase contract is concluded when the seller accepts the highest bid after the auction ends. Acceptance occurs through an express notification (e.g., an award/confirmation email) or at the latest through shipment of the goods or an express order confirmation/invoice being sent. (Section 2 of these GTC also applies supplementally.)
17.7. Price, shipping costs, payment
The purchase price corresponds to the highest bid (winning bid price). The price information and shipping cost provisions of these GTC apply accordingly (see, in particular, Section 4).
The seller may request payment from the highest bidder after the auction ends. Please pay the invoice amount within 3 calendar days after receiving the payment request, unless a different period is specified on the auction page.
If payment is not made on time, the seller may withdraw from the contract after an unsuccessful deadline has been set and offer the item again; further statutory rights remain unaffected.
17.8. Invalid bids / technical disruptions / cancellation
The seller makes every effort to ensure that the auction proceeds without disruption. However, technical disruptions (e.g., system failures or transmission errors) cannot be ruled out.
The seller is entitled to interrupt, end prematurely, or repeat an auction for good cause, insofar as this is necessary to protect legitimate interests (e.g., in the event of technical disruptions, suspected misuse/manipulation, or obvious errors in the auction description). In these cases, a contract is concluded only if the seller expressly accepts the highest bid.
17.9. Consumer rights / right of withdrawal
If the customer, as a consumer, has a statutory right of withdrawal, this right is governed by the applicable statutory provisions and the seller’s withdrawal information. (The right of withdrawal is excluded only if the statutory requirements for doing so are met in the individual case.)
18. Partner program
18.1. Usage restriction for discounted products
By participating in the affiliate program, also known as the partner program, of JACKS beauty line, the participating person confirms that products purchased using their personal partner code are intended exclusively for personal use. This applies both to the initial order and to all subsequent orders placed using the partner code, including products for use in their professional work as a make-up artist.
Reselling these products, in any form or through any channel, is expressly prohibited. If a breach of this usage restriction is identified, JACKS beauty line reserves the right to terminate participation in the partner program with immediate effect and, where applicable, to claim any resulting damages.
19.4 Determining and notifying winners
19.5 Exclusion, liability and other notices
19.6 Notice regarding social media platforms
JACKS Store - Rotherstraße 16, 10245 Berlin
1. Exchanges and returns
1.1 Right of return
Customers have the right to return unused and unopened products purchased at the JACKS Store to the JACKS Store within 14 days of the purchase date.
1.2 Requirements
To make a return, the sales receipt (sent by email) or the order number must be provided.
1.3 Used products
Products that have already been opened or used cannot be returned for hygiene reasons. This also applies in the event of intolerances.
1.4 Refund
Unused and unopened products returned within 14 days will be fully refunded.
2. Exchanges and returns between the store and online shop
2.1 Store purchases
Products purchased at the JACKS Store can only be exchanged or returned there.
2.2 Customers outside Berlin
If customers live outside Berlin and wish to make a return, please send the goods purchased in the store at your own expense to the JACKS Store at Rotherstraße 16, 10245 Berlin. The purchase price will be refunded for unused and unopened goods. The desired product can be purchased by placing a new order in the online shop.
3. Discounts and price benefits
3.1 Validity of discounts
Discounts on preconfigured sets available in the online shop and sale discounts can also be applied in the store.
3.2 Exceptions
Discounts offered as part of paid marketing campaigns (e.g., Google and Meta Ads) are excluded from this. This also applies to the Set Creator.
4. JACKS Club
4.1 collect points
JACKS Club members can collect points with every purchase in the store.
4.2 redeem points
Redeeming JACKS Club points is currently not possible in the store.
4.3 New registration
New JACKS Club registrations are exclusively possible via the website at https://jacks-beautyline.com/pages/jacks-club possible.
5. Payment
Cash payments are not possible in the store; only card payments are accepted.
6. Gift vouchers
Digital gift vouchers from JACKS beauty line are available both online and in the store and can also be redeemed in the store.
7. Disclaimer for in-store consultation
Our store staff will be happy to provide you with personalized consultation. Please note, however, that JACKS beauty line accepts no liability for any potential intolerances or incorrect color choices.
8. Workshops at the JACKS Store
8.1 Booking and payment
A workshop can be booked up to three days before the desired date via the external booking tool Calendly, which is accessed through the Workshop page which can be accessed. Payment is made exclusively in advance via PayPal.
8.2. Cancellation
If you wish to cancel or reschedule your appointment, you can do so free of charge up to 24 hours before the agreed time. In the event of a later cancellation, a refund is not possible; however, the appointment can be rescheduled for a later date.
If JACKS beauty line has to cancel a workshop, you will be informed immediately by email. In this case, you can transfer your booking to another date free of charge or request a refund. For a refund or transfer, you can contact our customer service via the Contact form contact us.
8.3. JACKS Club
As a JACKS Club member, you will receive a €10 voucher after your workshop, which you can redeem directly against your purchase in the Store. However, no JACKS Club points can be collected for booking a workshop.
8.4 Venue
All workshops take place exclusively on-site at the JACKS Store at Rotherstraße 16, 10245 Berlin.
8.5 Pickup and shipping of the workshop Brushes
After approximately 8 weeks, you can pick up the finished Brush from our studio (Rotherstraße 16, 10245 Berlin) .
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€5 within Germany
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€8 to Austria
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Shipping to Switzerland is unfortunately not possible
9. Events
9.1 Ticket purchase and conclusion of contract
By purchasing a ticket for an event organized by JACKS beauty line, a binding contract for participation in the booked event is concluded.
9.2 No right of withdrawal
Under Section 312g (2) No. 9 of the German Civil Code (BGB), there is no right of withdrawal for contracts for the provision of services related to leisure activities if a specific date or period is scheduled for the service. A ticket once purchased therefore cannot be canceled or returned without a statutory reason.
9.3 Event cancellation or rescheduling
If an event is canceled by JACKS beauty line, the ticket price already paid will be refunded in full.
If an event is rescheduled, the tickets remain valid; in this case, participants have the right either to attend on the new date or to withdraw from the contract and receive a refund of the ticket price.
9.4 Refunds outside statutory entitlements
A refund of the ticket price beyond the cases specified in section 9.3 is excluded.
JACKS beauty line may, at its discretion and as a goodwill gesture, offer transfers to other dates or issue vouchers. However, there is no entitlement to this.