Your first order, without a bad purchase

Finding the right product or shade online can be difficult—we understand that all too well. That’s exactly why JACKS beauty line places great importance on pre-purchase consultation, so you can avoid unsuitable purchases from the outset. 

These are your options for getting advice beforehand:

1. Digital consultation: Make-up or Skincare, online in two minutes.
2. Sample sachets: Try them for 1 euro instead of buying the full size right away.
3. Personal consultation: Online or in-store, 20 minutes 1:1 with our beauty experts.
4. Masterclasses: Learn how to apply the product correctly.
5. Brush guide: Learn which brush is suitable for what.

No matter which path you choose, your first order with us should simply be the right fit.

A new brand, a first order, and the quiet concern about whether the shade or texture will really be right. In online retail, this often leads to a return immediately after the first purchase. Once opened, we can’t resell a product, or it ends up unused in the bathroom. Every avoided return and every avoided mistaken purchase saves transportation and packaging waste.

With a selfie and a few questions about your skin, you’ll find the right foundation shade and Skincare for your skin type in 2 minutes, free of charge and with no waiting time. This way, you can immediately see which shades and products really suit you, for Make-up as well as skincare for blemishes, redness, or the first signs of wrinkles

Even the best consultation can’t tell you one hundred percent how a foundation will look on your skin throughout the day. That’s why Glow Foundation, Cover Foundation, Skin Tint, and our Skincare come with Sample sachets to try at home.

That’s our feel-good guarantee for you with your next order.

Our beauty experts offer you free, personalized advice in a 20-minute video consultation or directly at our store at Rotherstraße 16 in Berlin.

Whether it’s your skin type, the right routine, or application: We’re here for you before and after your order.

A product only works as well as its application, and concealer can quickly look cakey if you use too much. In our Make-up Masterclasses, JACKS founder Miriam Jacks, with her 20 years of experience as a beauty expert, shows you how to use your product correctly.

You can also explore masterclasses on hooded eyelids, pigmentation, problem skin, mature skin (60+), and more, each tailored to your questions and your situation.

Even the most beautiful product can only perform as well as the tool you use to apply it; your choice determines the finish and hygiene of your result. In our brush guide, we show you which of our vegan, hand-painted Brushes is suited to each product, from the foundation brush to the powder brush.

The most sustainable beauty product is often simply the one that was the right choice from the start. Get advice beforehand—free of charge, with no obligation, and tailored precisely to you.