cancellation policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (JACKS beauty GmbH, Rotherstraße 16, 10245 Berlin, Germany, support@jacks-beautyline.com, Phone: +49(0)30-284 21 566) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract.

You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract.

We will use the same means of payment that you used for the original transaction unless you have expressly agreed otherwise.

In no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired. Please note that only unopened and unused products can be returned.

You bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this loss in value is due to handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

Model Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

Special Notes

If you finance this contract through a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided both contracts form an economic unit.

This is particularly assumed if we are simultaneously your lender or if your lender uses our involvement regarding the financing. If the loan has already been paid to us when the withdrawal becomes effective, your lender steps into our rights and obligations under the financed contract in relation to you regarding the legal consequences of the withdrawal or return.
The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you want to avoid contractual obligations as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you have a right of withdrawal for it as well.